Questions
How Your Order Works
Is it also possible to visit you in Germany?

You are welcome to visit us here in Germany. You can travel to Germany to check it here in person our tailors are on-site to make changes and you can see and feel the result directly. Both options are possible. We also have many reference customers around the world - if you'd like to speak with a customer from your home country first, that's possible too.

How far in advance should I place my order?

We recommend placing your order at least three months before your event date. This allows enough time for production, delivery, and any necessary adjustments.

How long does it take to create a piece?

Each piece is handcrafted and typically takes 4–8 weeks to produce. The exact timeline depends on our current workload.

Please let us know the date of your event so we can ensure your look is completed on time and arrives well in advance.

In special circumstances, we may be able to accommodate a rush order. Please discuss your requirements with our support team via chat or email.Your answer here.

Are faster options available?

Occasionally, selected pieces may be available with shorter production times. Please inquire for current availability.

Should I share my event date?

Yes we highly recommend sharing your event date when placing your order so we can ensure timely delivery of your piece.

Where do you ship from?

All orders are shipped from Germany.

Is it also possible to order online?

Yes. We have many customers all around the world, and we can put you in touch with references in your home country. We're happy to talk with you by Zoom or by email and help with all your questions you'll receive the same personal service as if you were here in person.

Do you offer different sizes?

Yes, most pieces can be made to order in a wide range of sizes.

After placing your order, we provide detailed guidance on how to take accurate measurements.

Can I request changes to a design?

Your answer here.